How a Self-Service Laundromat Doubled Revenue with BLCC Coin Machines

When Mark, a laundromat owner in Southeast Asia, first reached out to BLCC, he was losing customers fast. His aging machines broke down every other week, customers left mid-cycle, and repair bills were eating into his margins. Six months later, his monthly revenue had doubled. This is his story.

The Problem: Unreliable Machines Were Costing More Than Money

Mark had been running his self-service laundromat for three years. On paper, the business looked solid — a busy location, loyal regulars, reasonable foot traffic. But underneath, the machines were failing him.

His old coin-operated washers broke down an average of three times per month. Each repair call cost between $150–$300 and took 2–3 days to resolve. During that time, the machines sat idle, revenue stopped, and frustrated customers walked to the competitor down the street.

The bigger problem? His machines only accepted coins. As more customers moved to digital payments, he was losing a growing segment of the market entirely.

Why Mark Chose BLCC Stack Washer-Dryers

After researching commercial laundry equipment suppliers online, Mark found BLCC through a Google search for "coin operated washer dryer combo supplier." What stood out wasn't just the price — it was the dual payment system.

BLCC's XTH Series Stack Washer and Dryer supports both coin and QR code payment, meaning customers can pay however they prefer. He ordered three units of the 20KG XTH Series and one 25KG unit for his busiest bay.

What He Got: BLCC XTH Series Stack Washer-Dryer

• Coin + QR code dual payment system built in
• 20KG & 25KG capacity — handles bulky items like duvets and hotel linen
• SUS304 stainless steel drum — longer lifespan, gentler on fabrics
• Space-saving stacked design — washer and dryer in one footprint
• Remote monitoring via app — real-time machine status and revenue data

The Results: 6 Months Later

Mark replaced his four oldest machines with BLCC units in January. By June, the difference was clear.

The reduction in downtime alone saved him over $1,200 in repair costs in the first quarter. But the bigger gain came from QR code payments — 35% of all transactions in month three were cashless, customers he would have lost entirely with his old machines.

"I was skeptical about ordering from a manufacturer overseas," Mark said. "But the machines arrived exactly as described, and I haven't had a single breakdown in six months. That's the real value."

Key Takeaways for Laundromat Owners

• Dual payment (coin + QR) captures a wider customer base and increases revenue per machine
• Machine reliability directly impacts customer loyalty — one bad experience sends them elsewhere
• Quality equipment pays back faster than ongoing repair costs on aging units
• Remote monitoring saves time and lets you spot issues before customers do

Is BLCC Right for Your Laundromat?

BLCC has supplied coin-operated and QR-enabled laundry equipment to self-service laundromats across Southeast Asia, the Middle East, and Europe since 2008. Our XTH Series stack washer-dryers are built for continuous commercial use — designed to run 10–16 hours a day, 365 days a year.